Frequently Asked Questions

Please reach us at middlegeorgialux@gmail.com if you cannot find an answer to your question.

How do I make a reservation?

Our NEW Reservation Process:
1) Complete the "Quote and Reserve" form to request availability and receive a personalized estimate.

2) Our Client Services team will respond and send a quote via email within 1-2 business days.

3) Once you have accepted our estimate, you will instantly convert your estimate into an invoice which will allow you to pay the deposit.

Our goal is to respond the same day. However, we are a small business and the owners are part of the driving team. On busy days we may not have the ability to respond the same day.

Your inquiry and interest is very important to us. We will be in touch with you as soon as we are able.

Do you offer Discounts?

Yes! We provide the following discounts:

Military ($10 Off Round-Trip/$5 Off One-Way)
Education Professionals ($10 Off Round-Trip/$5 Off One-Way)
Emergency Services ($10 Off Round-Trip/$5 Off One-Way)
Medical Professionals ($10 Off Round-Trip/$5 Off One-Way)
Clergy ($10 Off Round-Trip/$5 Off One-Way)
Senior ($5 Off Total Invoice)
First Time Client ($5 Off Total Invoice, Code: NEWHERE)

(Limit 1 Discount per Reservation**. If you fall into more than one category, the category with the highest discount value will be assigned to your invoice)

**Rule does not apply to Senior Discount or First Time Client Discount.

Do I have to pay immediately?

A deposit of $50 will be required to secure all reservation types. The remainder of the invoice balance is due 72 hours prior to your date of service.

Is there a fee for last minute reservations?

Yes, reservations booked within 48 hours of the service are subject to a convenience fee of $25.

Is there an additional fee for late night and early mornings pickups?

Yes, airport transportation pickups between the hours of 10pm and 6am are subject to a fee of $20. Note: If both pickups on a round-trip fall between these hours, the fee will be $30.

What is your cancellation policy?

Reservations that are cancelled within 48 hours of the date of service may be subject to a cancellation fee of up to $50.

Reservations that are cancelled more than 48 hours prior to the date of service are not subject to a fee. We do ask that you notify us immediately if your plans have changed.

Note: We evaluate each situation on a case-by-case basis prior to requiring any fees.

Is there a difference in pricing surrounding holidays/school breaks?

Yes, due to increased demand and increased travel times due to holiday traffic there is an additional fee for trips during these times.

2023 National Holiday/School Holiday Surcharge Dates

Where will I be picked up for my trip?

We offer door-to-door service! Your driver will pick you up at your residence and transport you directly to the Airport drop-off area for your specific airline.

Where will I be picked up when I return from my flight?

The moment you land, your driver will text you with specific instructions for a meeting location. Each terminal has a designated pickup zone for shuttles and limousine services. We will provide step-by-step instructions for your specific pickup upon arrival. We make it as easy as possible!

What time will I be picked up for my flight?

One of our top priorities is to alleviate the stress of commuting to the airport. Hartsfield-Jackson International Airport recommends that each guest arrive 2 hours prior to their departure for Domestic flights and 3 hours prior to their departure for International flights.

A general rule of thumb is that you will be picked up 4 hours prior to your Domestic flight departure time and 5 hours prior to your International flight departure. This may vary slightly depending on the time of day and day of week.

Example

Domestic Flight time: 8:00 AM

Pickup Time: 4:00 AM

International Flight time: 5:00 PM

Pickup Time: 12:00 PM

Will I be traveling with other passengers?

One of our unique features is that we only provide exclusive private transportation. No other passengers outside of your group will be in the vehicle. We strive to offer a personal and tranquil experience to each and every guest. YES, this includes even groups with only 1 passenger!

What happens if my flight is delayed? Will I miss my ride?

One of the greatest features to our service is that your driver will be personally assigned to your trip. We ask for your flight information while making the reservation so that we can track your flight on the date of the arrival and make any necessary changes. Unless your flight is delayed by several hours, or canceled and moved to another date, we are still typically able to accommodate your pickup.

It is rare that we are unable to accommodate changes. However, in the event we are unable to accommodate the new time, you will be refunded the portion of your trip that you did not receive. We have multiple drivers and when necessary, we can adjust our plans to fit yours.